Delivery Information
This could be a problem. If you consider your access is in anyway restricted please contact our office to seek advice on deliveries.
Deliveries of turf, topsoil and bark are available Tuesday through to Mid-day Saturday. You can also choose an AM or PM delivery. The options available and any additional costs can be seen through the ordering process and before final check out on our Online store. All other items, unless ordered with turf/ topsoil/ bark will be sent as standard Royal Mail deliveries.
Not as a general rule, as delivery Lorries do not have the ability to lift over obstacles, but we may be able to provide forklift off loading or other means by prior arrangement. Please contact our office.
It is always advisable to be on hand, but should you not be available usually the turf is left as a kerb side delivery.
Pallets and bags are not required to be returned. You are welcome to return pallets should you wish to by your own arrangement.
We do deliver to all of Mainland Britain; with the exception of the Highlands of Scotland and to some off shore islands, but please contact our office if you are unsure.
Our standard quoted price includes cost of delivery for a chosen day. If you opt for a Saturday or timed delivery any additional charges will be made clear before checkout is completed.
During colder months grass growth virtually stops. As a result no nutrients are being absorbed by the grass plants making your lawn more vulnerable to a range of conditions and fungal diseases. All of these diseases occur naturally and will lead to patchiness within a lawn. Recovery will not be seen until the next spring growing season.
If your lawn tends to die off during the winter there may be an underlying problem such as water logging, poor soil structure, compacted soils, heavy surrounding vegetation or a lack of quality lawn fertiliser. All of these cause a lawn to be under stress and more susceptible to disease. Consequently a good all year round maintenance regime is all important. Read more about Lawn Pests and Diseases.
One of the most important lawn maintenance actions is to apply a spring application of lawn fertiliser. Often your lawn will grow away from any winter die back.
We would expect you to receive your turf on the day you have requested if you have requested an AM or PM delivery these are normally reliable but traffic conditions can sometimes play a factor.
Click here to read our article on Red Thread.
The recommended time of year would be April to September. Buy seed for over-seeding.
A kerbside delivery is operated to comply with Regulations. Often the turf is delivered in a curtain sided vehicle and off loaded with a small pallet pump truck. Often this is to the kerbside at the back of the lorry. Further details can be found in our Terms and Conditions.
Delivery Schedule
Deliveries of Turf and Topsoil are available Tuesday to Friday only.
When placing your order, please select a preferred delivery date . We will do our best to meet your requested date. If your preferred date is unavailable, a member of our Customer Service team will contact you promptly after your order is received. Please note that delivery times cannot be guaranteed.
All other products will be dispatched via the postal system within 48 hours of your order being placed.
While every effort is made to deliver orders on time, Teal Turf cannot accept responsibility for any loss or damage arising from delayed or missed deliveries, regardless of the cause.
If an order is scheduled for delivery as a full load and delivery by instalments is requested, additional delivery charges may apply.
Customers must ensure that suitable arrangements are in place to accept delivery on the agreed date. Additional charges may apply if:
the delivery vehicle is delayed for an unreasonable period,
unloading cannot be completed,
additional labour is required to unload, or
delivery cannot proceed for any reason outside of Teal Turf’s control.
Deliveries will be made as close as possible to the delivery address, subject to safe access via a hard, suitable road. If delivery requires access beyond a public road, the customer accepts responsibility for any damage or incidents and agrees to indemnify Teal Turf against any resulting claims or costs.
If delivery is to a site not owned or controlled by the customer, the customer is responsible for ensuring all relevant regulations are met and that appropriate safety measures are in place to protect people and property. Teal Turf will not be liable for any claims or costs arising from a failure to meet these requirements.
Inspection
You shall inspect the Goods at the time and place of unloading and ascertain that they are in accordance with the Contract. Teal Turf accepts no liability for the defects in the Goods if they are not used within 24 hours of delivery.
You must give Teal Turf notice within 24 hours of short delivery, otherwise the Goods will be deemed to have been delivered in the quantity shown in the delivery documents and You will be deemed to have accepted the Goods. Teal Turf’s liability for short delivery is limited to making good the shortage and You shall not be entitled to reject the Goods or claim damages for short delivery, howsoever caused.
Where it is or would have been apparent on a reasonable inspection that the Goods or the Services provided do not conform with the Contract You must give Teal Turf notice within 3 working days. If You do not give Teal Turf such notice and You are not a Consumer You will be deemed to have accepted the Goods. You are deemed to have accepted the Goods if you have used them or incorporated them in any way.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Pallets remain the property of Teal Turf and will be charged for at the rate of £10.20 per pallet if not returned to the Company within 30 days of the date of delivery.